How a job actually runs
How much of your time will this cost?
We get asked this constantly, so here's the honest answer up front.
| Stage | Your time | Our time |
|---|---|---|
| Booking the consult | 2 minutes (online form or phone) | We reply within 2 business hours |
| The inspection itself | 1.5-2 hours, on site, you can leave after we walk together | 2 hours on site + 1-2 hours of write-up |
| Reading the report | 15-30 minutes (plain-English summary up front, lab data below) | 48 hours after lab returns results |
| Reviewing the quote | 10-20 minutes (it's itemized in plain English) | Same-day turnaround |
| Remediation (if needed) | Zero - we send daily progress photos to a shared folder. You can be away the whole time. | 1-5 days on site for most jobs |
| Clearance walkthrough | 15 minutes (we explain the lab numbers) | 48-72 hours after final cleaning |
Total active commitment for a typical job: ~3 hours of your time, spread across 1-3 weeks. Most of the wall-clock time is us, the lab, and the drying equipment doing work in the background.
1. You call
You call. We answer. We ask what's going on - what you've seen, smelled, or fixed recently. Most of the time we can scope it on the phone. Sometimes a moisture meter at the wall is all you need.
2. Inspection (within 3 business days)
A trained inspector walks the home, takes moisture readings, photographs anything suspect, and collects samples when needed. Two hours on site. One to two hours of write-up. Report emailed within 48 hours of lab results.
3. Scope and quote
If remediation is warranted, we write the scope in line-item format. What comes out. How it's contained. How it's verified. The quote is itemized so your insurance adjuster can read it. No hidden change orders.
4. Remediation (1-5 days for most jobs)
We protect floors and adjacent areas, build containment, run negative air, and remove what's compromised. Daily progress photos in a shared folder. You can be home or away - we send a code, not a key.
5. Verification
Third-party post-remediation testing confirms the air inside the affected area is at or below the outdoor control sample. We want an independent lab on this step.
6. Reconstruction & warranty
Drywall, paint, baseboard, trim - restored to pre-loss. Our work carries a 2-year warranty on the remediation itself, contingent on the moisture source being resolved.
